FAQ & Glossary

Empower Your Understanding of Warehouse Automation

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  • HaiPick
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  • HaiStation
  • HaiCharger
  • 3PL Solution
  • Retail Solution
Can I visit CeMAT Shanghai while I’m in China?

Absolutely. We’ve scheduled the Hai NexTech Tour right before CeMAT Shanghai to give you the perfect opportunity to attend the show.

If you'd like help with entrance tickets or prefer a guided visit, just let us know — we’re happy to assist.

What should I do to get ready?

Just a few simple steps:

  • Check if you need a visa to enter China — we’re happy to assist with the application process if needed.

  • Book your international flights to and from China.

Once you arrive, we’ll take care of everything else — from local transport and hotel stays to meals and site visits.

Is the event free of charge?

Hai Robotics will cover all on-the-ground expenses in China — including local transportation, accommodations, meals, and curated site visits — so you can focus fully on the innovation journey ahead.

 

Please note that international flights to and from China are not included and should be arranged separately.

Is the event free of charge?

Yes, attendance at this event is completely free of charge. We want to make it simple for industry professionals to explore the latest in scalable warehouse automation without barriers.

As our guest, you’ll also enjoy:

  • Complimentary hotel accommodation the night before the event

  • Full access to live system demonstrations and direct discussions with our experts

  • Networking opportunities with peers facing similar challenges

  • A carefully chosen thank-you gift to take home

How to be a part of the event?

The Hai NexTech Tour is invitation-only, designed for a select circle of professionals. Each registration is reviewed to ensure a focused and high-value experience. Due to limited capacity, some registrations may not be accepted — thank you for your understanding.

What is the Hai NexTech Tour?

The Hai NexTech Tour, hosted by Hai Robotics EMEA, is a series of exclusive events renowned for their success in previous years, with seats selling out quickly. Designed for Hai customers and partners, it offers a dynamic platform to explore cutting-edge technologies and solutions, share innovative ideas for business growth, and uncover new opportunities for achieving process excellence in supply chain and logistics.

What is the load for the tote used for Grappling-hook ACR?

The standard load is 30 kg. The maximum load can be customized to 50 kg.

Why is it not necessary to attach QR codes to the tote used for Grappling-hook ACR?

To achieve an ideal 30 mm case spacing, we must install a guard board on the rack, which restricts the tote's position. Consequently, there's no need to recognize the tote's angle using a QR code. This method enhances the efficiency of loading and unloading goods.

What are the Current Challenges to Retail Logistics Management?

1. Demand forecasting: Accurate demand forecasting is critical for retail logistics management to avoid stock-outs or overstocking. Retailers must also manage inventory levels to optimize sales and minimize losses from overstocking or understocking. However, the retail industry's complex supply chains can make it challenging to manage relationships with multiple suppliers, manufacturers, distributors, and retailers and ensure the timely delivery of goods.

2. Transportation costs: Transportation costs associated with moving products from suppliers to stores can also be a challenge for retailers. Managing delivery schedules and negotiating rates with carriers is essential. Additionally, customers expect fast and accurate delivery of products, which puts pressure on retailers to offer efficient logistics operations.

3. Reverse logistics: Reverse logistics is another significant challenge for retail logistics management. Retailers must manage the process of returns, repairs, and refurbishment of products, which can be time-consuming and costly. Implementing and managing logistics technology, such as warehouse management systems and transportation management systems, is essential to improve efficiency and accuracy.

4. Sustainability: retailers must consider the environmental impact of their logistics operations and implement sustainable practices, such as reducing packaging waste and using eco-friendly transportation methods.

Why are Automation Solutions Critical to Retail Logistics Management?

1. Increased Efficiency: Automation solutions can revolutionize the logistics process by eliminating the need for manual tasks, resulting in increased efficiency in the supply chain.

2. Cost Savings: By reducing labor costs, increasing accuracy, and reducing errors, businesses can save money and reinvest it into other areas of their operations.

3. Improved Customer Service: With visibility and tracking of inventory and shipments, businesses can respond quickly to customer inquiries and provide accurate delivery times.

4. Increased Flexibility: With automation solutions, businesses can respond quickly to changes in demand, supply chain disruptions, and other factors that can impact the logistics process.

5. Enhanced Visibility: Automation solutions provide visibility and tracking of inventory and shipments, enabling businesses to make informed decisions and optimize their logistics operations.

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Flow Rack

Also called slide rack, which has a flow strip such as roller and aluminum alloy slide rail and uses the weight of the goods to pick up goods at the high side of the inventory and store goods at the low side. It has multiple inventory locations and follows the first-in-first-out principle.

Flat Roof Warehouse

A warehouse or logistics facility with a flat roof design, typically used for storing goods or products that do not require specific environmental conditions or temperature control.

Force vacuum plate

A force vacuum plate is a component that utilizes suction or vacuum pressure to securely hold and lift objects.

Guide Bar

A structure on a put-and-go rack, for guiding tote direction.

Guard Door

A door for stopping unauthorized entry.

Guard Locking Device

A device for locking guard door.

Goods to Person

A warehouse or logistics system or process where the goods or products are brought to the operator or picker for picking or processing, typically through automated systems or robots.

Hit Rate

The percentage or ratio of successful or accurate picks or selections made from the inventory in a warehouse or logistics facility.

High-bay Warehouse

A warehouse or logistics facility with high ceilings and tall storage racks or shelves, allowing for the vertical storage of goods or products to maximize storage capacity.

Inbound

Goods enter the warehouse